FREQUENTLY ASKED QUESTIONS
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Why
are you so reasonably priced?
We set out to create a high quality service that
was value priced. We automate everything that it
makes sense to in order to keep costs down. We
know that you need to make the most of your hard
earned dollars and that is just what we help you
accomplish.
We make sure that our mortgage website packages
are full of the features that you need and the capacity
to handle your workload. No teaser packages here,
just the real deal.
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How much does it cost to get started?
With our monthly full package, there is only the $35 monthly
hosting fee. If you don’t already have a domain,
we can register a new domain and set up your DNS for you
for just $15 per year. That’s it, no hidden fees
to get all of our content, styles and features.
Of course we have annual discount plans that can get your
costs down to as little as $16.58 per month.
We also offer site customization services to add what
ever you want to the site as well as Search Engine Optimization
services to generate more business for you online. Naturally,
these services are optional and can be added at any time.
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Who
owns my domain name when I sign up?
Your domain is your property. You can always transfer
your domain as long as your account is in good standing.
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Do you resell or redistribute my leads?
Never. We will never under any circumstances redistribute
a lead captured by your website to anyone. We believe that
your leads are your business property.
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Which
styles come with the basic package?
All of them. We never make you pay more to get the
style you want. Of course you can always have us
customize one of the existing styles for you so you
can have your site exactly the way you want it.
Our
customization services are very reasonable at only
$70/hr for professional developer work. You can
save by purchasing our customization package which
gives you 6 hours of work for only $295.
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What content comes with the basic package?
Again, all of it. Our sites come with around 50 pages
that you can use right out of the box, update to suite
your needs, or hide if you aren’t interested. You
can also add your own pages with no page limits on any
of our packages.
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How
much extra does the Secure online 1003 cost?
Nothing extra. It is included with all of our packages.
We don’t believe in stripping down our offerings
in order to give you an artificially low price. Our
packages are for real. We include the secure online
1003, pre-qual, contact form, and all of our mortgage
calculators in every package.
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How many mailboxes and loan officers can I have use the
website?
Our monthly packages and the Branch Office packages include
50 mailboxes and 50 loan officer login accounts. That is
enough for almost any team. If you want more than that,
it is still very affordable at only $20 extra per month.
Our Single Loan Officer Package includes 5 loan officers
and 5 mailboxes. Why 5 accounts for a “Single” package?
We are committed to give you value for your money.
All of our mailboxes are leading edge when it comes to
security and reliability. They are all protected by SpamAssassin
and anti-virus scanners. You can access your mail using
POP3, IMAP, and webmail. Again every mailbox comes with
all these features.
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Can
I change the content that you already have in there?
Of course you can. Our built-in site editor enables
you to quickly and easily edit the content that we
provided for you. No extra tools are needed. Just
view your page in our wysiwyg editor, type in your
changes and click save. It’s that easy.
You can also add your own pages with our editor
just as easily. There are never any page limits with
any package.
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How long does it take for my site to be up and running?
Getting your new LoansInteractive mortgage website up
an running only takes minutes after you sign up. If you
purchase your domain through us during your signup, your
brand new domain will be registered for you and be ready
for business in just minutes.
If you have an existing domain, your website will still
be up and running in minutes but it can take up to 24 hours
or more for most domain registrars to make your request
to change your name servers active. You will be able to
see your website and make changes to it before your existing
domain resolves Contact us to find out how to make your
existing domain work with our system as fast as possible.
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Can
I use my own domain name?
Yes, you can use your existing domain with our service
without any problems. Simply login to your domain
registrar’s control panel and change your name
servers to point to us. At account signup time, we
will give you the name servers to enter into your
domain registrar’s control panel. This is free
of charge to use and manage your own existing domain.
You can also park as many domains as you want on
your LoansInteractive site free of charge.
Be sure that you do not use domain forwarding. Domain
forwarding will cause most of your advance website
features to not work properly.
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Does it cost anything to transfer my domain name to you?
It only costs $15 to transfer your domain to us. This
includes your domain registration fee for 1 year and us
managing your transfer and making your domain and LoansInteractive
website work together.
Once we are managing your domain for you, we let you know
30 days before your expiration date that your domain is
set to expire. We automatically renew your domain for you
to make your life easier unless you let us know otherwise.
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What
is your uptime?
Our servers have such a good uptime record that
we guarantee our 99% performance. We
use enterprise class Linux servers for the best possible
performance, reliability and security.
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What payment methods can I use?
For your convenience, we accept Visa, MasterCard and Discover. All accounts must have a valid credit
card on file to keep your account active. Special arrangements
can be made to accept PayPal.
Unfortunately, we do not accept checks as a payment method
for setting up new accounts or ordering additional services.
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What
platform do you use?
We use enterprise class Linux servers in a secure
hardened data center. Our data center has multiple
connection service providers to provide redundant,
reliable access. We have battery backups and backup
generators that provide over a week of backup power.
All of our security connections are backed by GeoTrust
128 bit security SSL, the same as banks use for their
online transactions.
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Do you have a referral plan?
Yes we do. A lot of our business comes in the form of
referrals from our happy customers. We say thank you by
giving you a $35 credit towards our services whenever someone
you refer signs up for any plan besides a trial offer.
Your $35 can be used for a free month of your monthly plan
or towards any of our other services like domain registration,
custom work, logo design and Search Engine Optimization.
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Can
I link to another site?
Yes, of course you can. You can link to other sites
that you may have, set up link exchanges with your
real estate broker, or what ever you want to link to that conforms
to our Terms Of Service (nothing illegal, no porn,
gambling, hate, etc). Basically, any legitimate,
reputable business can be done through your LoansInteractive
mortgage website. You have complete control over
your content and can link to or include any text
and images that you want. |
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Is there a charge when I make a change to my site?
There is never a charge for the changes that you make
to your website through the control panel. You have 24x7
access with unlimited changes to your site. You can change
all of your content yourself as well as add your images,
PDFs, Word Documents, PowerPoint presentations and more.
You always have the option of having our professional
developers and graphic artists update your site for you.
Our reasonably priced services are $70 per hour or can
be pre-purchased at $30 per hour.
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Will
my site be listed in the major search engines like
Google, Yahoo and MSN?
We automatically submit your website to the major
search engines for inclusion. We give you control
over your title and meta tags for better rankings.
We also give you a site map which helps the search
engines find every page of your website easily. We
name each of your pages using your title so your
important keywords are in the URL of your page which
is another that helps with your search engine rankings.
Remember, being listed isn’t enough. You need
a good ranking to get the traffic that you want.
Being in the search engines is like being listed
in the phone book. Just being included in the search
engine is like having a single line listing for your
business in the white pages: You're glad that you’re
in there, but it is not going to bring you a lot
of business. Getting a good ranking in the search
engines is like having a full page ad in the yellow
pages. Everyone that is looking in that area is going
to see it and it will certainly bring you a lot of
traffic. We design our sites to use all the latest
techniques to get you the best placement. Contact
us about our Search Engine Optimization services
to get you the best possible placement.
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Can
I tell how much traffic I’m getting
to my website?
Yes, we include several web statistics programs that help
you track all your visitors. You can see how much traffic
you have per hour, day, month or year. You’ll see
where your traffic is coming from, what they searched on
to find you, and which are your best performing pages.
Search Engine Optimization customers also get a Web Positioning
report that shows which of your pages are indexed and ranked
on the first 3 pages of each of the major search engines.
Your progress is charted over time so you can see exactly
what pages of your site are ranked where and how well they
are ranked as well.
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Will
all of my loan officers have access to the secure
leads interface?
Yes, each of your loan officers will have their
own login to the leads management interface. You
can set up the access privileges so that they can
only see their own leads or choose to give them access
to all the leads (owner, office manager, processors).
In the secure leads management interface, you can
of course see all of your leads plus download your
completed 1003’s in both printable PDF for
or importable Fannie Mae DuDo format for easy integration
with Calyx Point, Encompass and every other major
LOS software package.

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